[Sigia-l] Best practice for online customer support?

From: Olly Wright (olly.wright_at_mediacatalyst.com)
Date: Thu Dec 21 2006 - 09:59:30 EST

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Does anyone have any links or info related to best practice for
online customer support? Usability studies, research, blogs, etc...
 From my searching so far it seems to be rather under-represented.

many thanks,

Olly Wright
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